Frequently asked questions
Booking and appointments
How do I book?
Requests can be made through the Book a massage page, or by getting in touch directly. Bookings are securely managed through Square Appointments.
How far ahead should I book?
Availability varies — get in touch and we'll let you know what's currently available.
Can I request a particular date or time?
Yes — you can request a preferred date or time when you book or enquire, and we'll confirm availability with you directly.
What is the cancellation policy?
- Please provide at least 24 hours' notice if you need to cancel or reschedule.
- Cancellations or rescheduling with less than 24 hours' notice may incur a fee equal to 50% of the appointment price.
- Cancellations within four hours, no-shows, or appointments that cannot proceed because the customer is unavailable or access cannot be provided may incur the full appointment fee.
- Genuine emergencies may be considered at the owner's discretion.
Preparing for the visit
How much space is needed?
A quiet room with enough clear floor space for a massage table is all that’s needed. See our guide on how much space is needed for more detail.
How should I prepare the room?
Clear some floor space and dim harsh overhead lighting if you can. Our guide on preparing your home covers this in more detail.
What should I wear?
Wear whatever feels comfortable to relax in. Your therapist will talk you through anything else once they arrive.
Does the therapist bring the massage table?
Yes. Your therapist brings a massage table and oil. Please have clean towels ready for your appointment.
Are there parking or access requirements?
Share any parking, stairs or access notes when you book.
Locations and travel
Which Blue Mountains areas are covered?
We currently visit a core set of Upper, Mid and Lower Blue Mountains suburbs — see the full Areas Served page for the list.
Can you visit holiday accommodation?
Yes — home visits and holiday-accommodation visits are both available across our service area.
Is there a travel fee?
Travel is included for Katoomba and many nearby locations. For longer trips, a small travel fee and a 60-minute minimum appointment may apply. Any additional cost will always be confirmed with you before your booking is accepted.
Can I enquire from outside the listed area?
Yes — locations outside the core list are available by enquiry and confirmed case by case. Get in touch to check.
Service scope
What is relaxation massage?
A calm, unhurried massage experience focused on relaxation and general wellbeing, rather than the treatment of pain, injury or a specific condition.
Is this remedial massage?
No. Blue Mountains Movement provides relaxation massage focused on general wellbeing, not remedial treatment.
Do you provide deep tissue or sports massage?
No. Only relaxation massage is currently offered.
Do you currently provide physiotherapy?
No. Blue Mountains Movement currently provides relaxation massage only and does not provide physiotherapy services.